Customer support: contact@battlezoneairsoft.com 01268 555 019
English

Delivery Information

All RIFs will be tested and chronographed, then tagged and signed off before dispatch.

We will endeavor to dispatch your item/s the same day if ordered before 12pm (12.00) Monday to Friday, orders received after this will be dispatched the next working day or within 24 hours, so in most cases you will receive your order within 48 hours. If for any reason your order should be delayed, we will contact you as ASAP to notify you of this.

We will send you update messages throughout the order process, see examples below,

  • Pending - Order has been received
  • Cancelled - Your order has been cancelled by you or us
  • Denied - Your UKARA/BAC Membership or defence is not valid
  • Failed - Payment method has failed
  • Processing - Your details have been checked & payment accepted, your order is now being processed
  • Complete - Order is complete & ready for dispatch
  • Shipped - Your order has been collected by our couriers & is on it's way to you.

Please bear in mind the courier’s delivery Monday to Friday between the hours of 8am and 6pm (0800 - 1800 hours), someone (over 18) will need to be at the address given to sign for the parcel, as our couriers have been told not to leave items safe anywhere. This due to parcels going missing. We do not have direct control over the couriers and we cannot obtain a specific delivery time from them. But our couriers do use an updated tracking system, where you can now get a delivery time slot/window (this is not guaranteed)

Our couriers will update your tracking information once your parcel is collected and scanned. Please ensure you provide us with a working email address and check your spam filter.

If the wrong country shipping is chosen we will adjust it correctly without warning.

You may track your order with our couriers using your tracking number & clicking on a link below.

www.parcelforce.com

www.royalmail.co.uk

www.dpd.co.uk

www.tnt.co.uk

The cost of delivery will be added to your order total. You can select your preferred method of delivery from the options displayed at the checkout. We reserve the right to adjust shipping methods and costs but this is usually done in your favour and you will be informed by email. For example; we cannot send a £200 rifle by First Class post as it is too long, usually too heavy and is does not have sufficient insurance. In addition to this, if our courier cannot deliver goods to a premises and the goods are returned to us the customer will be charged for the delivery back to us here at Battlezone Airsoft and then charged for a second delivery.

IMPORTANT: All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged in anyway either refuse to accept delivery or ask the delivery person to check the contents with you. You should only sign for the goods if you are completely satisfied. In any other circumstances, please sign the package receipt as "not checked or unchecked". If a customer fails to follow this and a package is signed for as received in good condition. We may find it difficult (or impossible) to claim compensation from the courier company. If you do find damaged or missing items please notify us within 48 hours.

PLEASE NOTE: It is the responsibility of the purchaser to ensure the legality of importation into their own country. Battlezone Airsoft cannot accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by our techs.

Battlezone Airsoft UK suppliers of Air soft guns, bb guns, ammunition and apparel © Battlezoneairsoft.com 2014 Website design Essex | Off The Peg Design